Homecare Delivery Manager

London, United Kingdom

Contract

Posted 2 weeks ago

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To provide operational front-line support for the smooth running and development of Homecare delivery services in the UK, combined with back-office support. 
 

Key Duties and Responsibilities: 

  • Manage relationship with Homecare delivery partners including leading monthly homecare management meetings:
    • Setup of monthly meetings with homecare companies and cross-functional Vertex team 
    • Reviewing monthly performance reports provided by homecare companies and progress against KPIs. Sending out key points and outstanding actions to Vertex team ahead of meetings and ensuring Vertex cross-functional inputs when required 
    • Sharepoint management, including ensuring all slide decks and reports are saved onto Sharepoint and keeping action tracker updated 
    • Sending minutes and actions to all relevant parties post-meeting 
    • Ensuring outstanding actions are followed up throughout the month 
    • Coordinating actions around Product launches 
    • Managing complaints 
  • Lead internal Vertex homecare delivery cross-functional team, including: 
    • Setup meetings to discuss and track progress against all workstreams 
    • Keeping team accountable for deliverables 
    • Sending minutes and actions to all relevant parties post-meeting 
  • Management of all Homecare Companies monthly data and reports (patients/sales/inventory), ensuring reports are fit-for-purpose, accurate and compliant all throughout 
  • Carry out ad hoc analyses on homecare data as needed (e.g. homecare delivery frequency tracking) 
  • Liaise with internal stakeholders and homecare companies on data and reports used for Vertex medicines reconciliation reporting to the NHS nations 
  • Cross check stock and patient sales report and monitor homecare stock holding to contractual obligations. 
  • Review Homecare monthly distribution costs against sales data and validate invoices accordingly 
  • Contribution and attendance at demand planning and S&OP meeting 
  • Manage Homecare delivery partners forecast and quota management process including: 
    • Review of forecast 
    • Setting monthly homecare quotas and managing order escalations as required 
    • Approval of sales orders and comparison to forecast 
    • Monitoring of patient supply and comparison to forecast 
  • Maintenance of all Homecare related Documentations (Registration Forms, Rx templates, HSP forms) – includes liaising with NHMC on behalf of Vertex when required and ordering process of patient materials 
  • Leading contract renewal discussions with homecare companies 
  • Identification of further ways to optimise our ways of working with homecare companies 
  • Review of opportunities into different distribution models 
  • Lead and contribute to any new homecare tender processes and any resultant implementation 

 

Knowledge, Skills and Experience required:  

  • In depth experience in UK homecare delivery 
  • Previous experience in managing homecare delivery companies 
  • Comfortable with financial reconciliations and handling data 
  • Attend the office in Paddington when requested