To provide operational front-line support for the smooth running and development of Homecare delivery services in the UK, combined with back-office support. 
 

Key Duties and Responsibilities: 

• Manage relationship with Homecare delivery partners including leading monthly homecare management meetings:
  • Setup of monthly meetings with homecare companies and cross-functional Vertex team 
  • Reviewing monthly performance reports provided by homecare companies and progress against KPIs. Sending out key points and outstanding actions to Vertex team ahead of meetings and ensuring Vertex cross-functional inputs when required 
  • Sharepoint management, including ensuring all slide decks and reports are saved onto Sharepoint and keeping action tracker updated 
  • Sending minutes and actions to all relevant parties post-meeting 
  • Ensuring outstanding actions are followed up throughout the month 
  • Coordinating actions around Product launches 
  • Managing complaints 
• Lead internal Vertex homecare delivery cross-functional team, including: 
  • Setup meetings to discuss and track progress against all workstreams 
  • Keeping team accountable for deliverables 
  • Sending minutes and actions to all relevant parties post-meeting 
• Management of all Homecare Companies monthly data and reports (patients/sales/inventory), ensuring reports are fit-for-purpose, accurate and compliant all throughout 
• Carry out ad hoc analyses on homecare data as needed (e.g. homecare delivery frequency tracking) 
• Liaise with internal stakeholders and homecare companies on data and reports used for Vertex medicines reconciliation reporting to the NHS nations 
• Cross check stock and patient sales report and monitor homecare stock holding to contractual obligations. 
• Review Homecare monthly distribution costs against sales data and validate invoices accordingly 
• Contribution and attendance at demand planning and S&OP meeting 
• Manage Homecare delivery partners forecast and quota management process including: 
  • Review of forecast 
  • Setting monthly homecare quotas and managing order escalations as required 
  • Approval of sales orders and comparison to forecast 
  • Monitoring of patient supply and comparison to forecast 
• Maintenance of all Homecare related Documentations (Registration Forms, Rx templates, HSP forms) – includes liaising with NHMC on behalf of Vertex when required and ordering process of patient materials 
• Leading contract renewal discussions with homecare companies 
• Identification of further ways to optimise our ways of working with homecare companies 
• Review of opportunities into different distribution models 
• Lead and contribute to any new homecare tender processes and any resultant implementation 

Knowledge, Skills and Experience required:  

• In depth experience in UK homecare delivery 
• Previous experience in managing homecare delivery companies 
• Comfortable with financial reconciliations and handling data 
• Attend the office in Paddington when requested