Role: Commercial Business Operations Senior Manager
Company Name: Vertex Pharmaceuticals
Type of Role: Contract position, Inside IR35
Contract length: 7 - months
Location: Hybrid, 3 days on site in Paddington, London

Looking for opportunities with purpose, impact and possibilities? Our client, Vertex, is a global biotechnology company that invests in scientific innovation. As they grow their pipeline at pace, they are strengthening their reputation for creating transformative medicines for people with serious diseases.

General Summary:
The role of Commercial Business Operations Senior Manager is responsible for partnering with the Business and Commercial Operations colleagues to ensure the execution of the commercial excellence activities within International Markets.

This role will act as an internal subject matter expert of sales force effectiveness, commercial field metrics, data analysis, and CRM operations.
The role requires substantial cross-functional collaboration with sales and marketing teams and understanding of reporting systems, e.g. Veeva CRM, Hyperion.

Key Responsibilities:
Data Stewarding:

• Veeva CRM data stewardship linked to set up of new accounts and maintenance of portal processes in international markets.
• Veeva CRM and Matrix data stewardship for HEME TA, critical for the data management processes and reporting.
• Develop and execute the organization's commercial data stewardship to ensure data quality, accessibility, and governance in line with business objectives.
• Establish and enforce policies and procedures to maintain effective data stewardship.
• Implement and enforce Intl HEME data stewardship standards to maintain data accuracy and completeness.

• Support the diagnosis, identification and improvement of the effectiveness of Commercial Field Teams.
• Field execution metrics.
• Provides analytical expertise to support SFE activities

• Bachelor's degree in business finance, statistics, communications, marketing, or related discipline with relevant related experience required.
• Extensive sales/marketing commercial operations experience in a dynamic, international environment.
• Veeva CRM and customer engagement analytics background.
• Experience of visual dashboard development an advantage, e.g. Power BI, Tableau, Qlik.
• Excellent communication, interpersonal, and analytical skills.
• Excellent stakeholder management skills.
• Extensive direct experience with pharmaceutical data sourcing, integration, analysis, and reporting.
• Ability and desire to understand the product needs of the future and influence all stakeholders to prioritse them.
• Strong understanding of Web & Mobile CRM platforms (Veeva).
• Attention to detail and committed follow-through in communications to stakeholders.
• Pro-actively identifies issues and solves them.
• Ability to work in a fast-paced, evolving environment; focus on multi-tasking and self-prioritized workload.
• Strong focus on process delivery and execution.
• Scientific aptitude and working knowledge of specialty or rare disease therapies area (preferable).